Returns Policy

Last updated: October 4, 2026

We describe every piece carefully and accurately, and in most cases it comes with an independent laboratory report. If something isn't right, you may request to return an eligible item within 7 days of delivery. Accepting a return is at our sole discretion.

What can be returned

Items must be returned in exactly the same condition in which we sent them: unworn, unaltered, with all packaging, paperwork and laboratory reports, and lab seals intact. We can't accept:

• Custom orders and special orders (except for a defect in materials or workmanship).
• Pieces that have been worn, damaged, engraved, sized or altered after delivery.
• Loose stones removed from their sealed packet.
• Items marked final sale.

If a third party's opinion of a piece differs from our description, please tell us who provided it (a business card is ideal) so we can review it together. Grading involves professional judgment, and opinions can differ.

How to return a purchase

1. Request a Return Merchandise Authorization (RMA) within 7 days of delivery using our online RMA form, or call (646) 645-2453. We'll reply by email with your RMA number and the return shipping address. Write the RMA number on the outside of the package. Unauthorized returns cannot be accepted.
2. Print your confirmation. Place a copy of our RMA email inside the package.
3. Pack it carefully. Include all original packaging and paperwork and every laboratory report (replacement fees apply if these are missing). For security, don't write our name or any description of the contents on the outside of the package.
4. Insure and ship. Return shipping is at your expense. Send it by the same method we used, USPS Registered Mail with Return Receipt, insured for the full purchase price. For items over $5,000, call us first; Malca-Amit may be required.

Return conditions

• Packages without an RMA number, received after the 7-day window, improperly packed or uninsured cannot be accepted.
• We are not responsible for loss or damage to return shipments.

Your refund

Approved returns are refunded to your original payment method, less a 10% restocking fee and any shipping, handling and insurance costs, within 30 days of our receiving and inspecting the return. No restocking fee applies if the item is defective or not as described. Our liability is limited to the total amount invoiced.

Questions

Call or text (646) 645-2453 or email marcm123@mm-fine.com. See also How We Work: Ordering, Payment, Shipping and Returns.